What To Do When You Get Slammed
It happens to the best of us...we find ourselves being the victim of "slamming". What does "slamming" mean? How do you know if you have been a victim of "slamming"?
The Problem
Slamming is the practice of switching a consumer's long distance company without the consent of the consumer. Not only is the practice illegal, but it is also unethical. Telephone companies use "slamming" as a method of retaining customers and gaining new clients.
Common situations where "slamming" can happen include when a consumer has moved, or changed long distance carriers. Many consumers aren't aware they have been "slammed" until they get a monthly bill and see a totally different long distance company and totally different rates.
The Solution
It is comforting to know that there is a simple solution that prevents "slamming" from occurring in the first place...and also a way to handle the situation once it has.
BEFORE You are "Slammed"
The easiest solution, of course, is to prepare for "slamming" before it happens by calling your local phone company and request a PIC Freeze be put on your telephone lines. This restriction is for others, not for you, and is free to the consumer. This PIC Freeze prevents any company or individual from changing your long distance carrier without your authorization. They will ask you for the PIC Code of your long distance carrier, which should be given to you at the time of your switch. If not, simply call your long distance company and ask for the PIC code. PIC Codes are usually three letters (ABC) followed by four digits (1111).
AFTER You are "Slammed"
Step 1: Call your local phone company and tell them you have been "slammed". Request that your service be restored to your former carrier and give them the PIC Code of your long distance carrier if asked. You must do this through your local phone company to avoid a switch fee charge. Long distance carriers do not credit switch fees due to "slamming".
Step 2: Contact the company that you were "slammed" to. If you have a bill from them, look on it for a customer service number. Most carriers also maintain a website where they list contact information. If you don't have a bill yet, try asking your local phone company for contact information on the company that "slammed" you.
Tell the company that you were "slammed" by their company. (they already know this, but now YOU know this too) Be sure to get an employee name at the beginning of the conversation, as you will need it to file a complaint. You should also state that you are responsible ONLY for charges you would have incurred through your normal long distance company, and that ANY OTHER charges or difference in rates is their responsibility. Request an adjusted invoice showing these corrected charges.
Step 3: Write a formal complaint to the FCC explaining the situation and what you have done to try to solve the problem. Provide the FCC with complete documentation such as:
- Company that "slammed" you
- Employee name/ID at the company you spoke with and what was the outcome.
- Copy of the telephone bill showing the "slamming" company and the charge.
Don't get "slammed"! Put a PIC Freeze on your telephone lines - it's free and it is protection for you.
Get a quality long distance service and then put your freeze code on the line and you are safe!